Client Review on Colossal Signs

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If you want to wait three weeks for a simple mock up of your trailer wrap, sign up with this guy. We didn't need anything extravagant for our trailer wrap: One professional photo from one of our installs, our high res logo, and some text. Mind you, I provided all of this to Terry the same week of our initial contact. It took him three weeks to get the mock up to us. But that wasn't even the most dissapointing part. His communication was terrible. Between my husband and I, we had emailed and called him a handful of times in two weeks and never heard anything back. No, actually, there was ONE email where he said he would have something to us "by the end of the week." Well, that week ended, the weekend flew by and surprise, surprise, no emails from Terry. It wasn't until I sent him another email saying, "I'm assuming you don't want our business" that he then finally emailed me back. His excuse was that his girlfriend's daughter was in the hospital that day. Obviously, I'm sorry to hear that but we had been trying to contact him for the past two weeks. What happened to the other 13 days? Poor communication/follow up is such a pet peeve of mine. I get it if you're extremely busy, but if you can't do it all yourself, hire an assistant to help you. Anyways, he did finally send us mockups for our trailer wrap following that email but honestly, we waited in total, three weeks, for something I could have created on Publisher myself. Dissapointed again. I asked him to add our website and widen a photo on his mock up and he told me, yes, quick fix. No surprise, it has been one week and we still have yet to see that final mock up design. Ridiculous. We went with another company in the area who gave us a mock up within three days and honestly, gave us a much more creative design too. Don't waste your time with Wrap Giants. There are plenty of other signage companies in the area that don't come with the aggravation.*****UPDATE*****So immediately after posting my review, I received a rude and long email from Terry. We have been emailing back and forth since then and he still hasn't apologized, doesn't even try to rectify the issue, and just keeps placing blame. I now so even more 100% agree with all of the other negative reviews left on here of him. As another reviewer wrote, you can in fact tell that Terry is a "hot head" simply from his responses. I let him know we found another company who gave us a mock up in three days (instead of 3 weeks), had better communication, and honestly a better design and that he will hopefully take this as constructive criticism, improve on it, and move on. Another wonderful response from him after that was, "I'd be very interested to see this design that is so much more creative that has been already created on the limited budget you had for your trailer." Ummm yes, Terry, there are other companies out there who can output a better product and customer service than you at times. Please let that soak in and stop attacking the customers who leave a negative review of your poor service!