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Client Review on South Davis Metro Fire Agency

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We had to unfortunately call for help for our elderly mother who had trouble breathing. “Help” arrived, but stated that they could not bring the empty gurney up the two stairs into the house as it was too heavy. They then proceeded to state, when told she was extremely exhausted and may be too tired to walk outside to the gurney, that they would “tarp” her and drag/carry her off of the bed down the hall through the living room and outside to the gurney. We said no, you could really hurt her by tarping her. We got her up and led her to the front door. They did not want to wait while we placed a jacket on her. One of the “rescuers” thought it would be helpful to walk behind her as she was being led out muttering, “We should have tarped her. This is taking to long.” That same individual kept subtlety pushing her when she hesitated about going outside and down the steps despite being told she couldn’t see, and hearing her tell them she was afraid. The group of them kept giggling and smirking the whole time they were “assisting.”

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