Southwick Insurance Agency, Inc.
Client Review on Southwick Insurance Agency, Inc.
Feedback:
Do Not Use Southwick Insurance Company!These people have the worst customer service I have ever experienced. They have made numerous errors over the years with this last error costing me money. They are rude, they don't return phone calls, they do not accept blame when they made a mistake, they are horrible.DO NOT US THIS COMPANY I DO NOT RECOMMEND THEM ALL ALL!Update: Since posting review yesterday Dan (I believe the owner) responded to my review with a very passive aggressive remark. Reasons for leaving this agency:1) Horrible customer service, rude and very passive aggressive2) Check your policies diligently because there will be something wrong. I have 2 cars, both cars were supposed to have full collision coverage however they failed to put full coverage on one of my car's. 3) Homeowners Insurance is paid through my mortgage company, they know this and know where to send the invoices. It took me 3 phone calls and about 3 weeks time for them to finally straighten the billing and send to the correct address. 4) They renewed my auto policy with new carrier, drew money from my account for new policy. When I called the office to see if this was the only payment coming out this month they said yes. 2 weeks later Met drew on my account and caused fee's due to insufficient funds. Had I know this other payment was going to be drawn I would have put this money into my bill account. When I called the office my complaint was not handled professionally. I requested that Dan give me a call after speaking with one of the office girls. He never once called me, however 2 days of email war was had. Absolutely ridiculous! Yes I have been with this agency for years and for them to treat me this way is unacceptable. All this over a $32.00 fee, it could have been avoided by a simple "I'm sorry, there must have been some confusion in our conversation, how can I help rectify this issue for you"? This is why I will no longer use them once my policies expire. I should have left them years ago but it's such a hassle changing agencies and I was lazy (my bad) but this is the last straw..... I'm done! BUYER BEWARE!
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