Client Review on Staples, Inc
Feedback:
Absolutely horrible phone tree. Dialing the local number for the staples here in ponca (probably the samw for all other stores in the USA) and had to listen to multiple ads before it offered any menu choices. Get a dedicated line to speak to a human being! Then have a phone tree line for those people who don't mind having a couple of birthdays waiting to get past the ads to use the phone tree. All i wanted to know was to ask if they had the ability to print a PDF that was stored on an android phone and i didn't have time to randomly enter several stores to ask in person. So because i couldn't get to a human in a reasonable amount of time, you lost a sale and future sales because of this issue. Believe it or not, some people still use a phone for TWO WAY communication. If I wanted to hear about the Black Friday sale I would have listened on the radio for a Staples ad or went to Staples website instead of listening to an advertisement when I was trying to actually speak to a person.
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