Client Review on Studio Elevn
Feedback:
In the past I've booked with Studio Elevn and really liked everything. So, while I was assisting a photographer for an upcoming shoot I recommended going here since I liked it so much in the past.However, this time was not the case.A couple things that made me frustrated:1 - I emailed about their schedule and booking Studio A. They were very prompt in letting me know the studio was available, however they would not address any questions I had about the studio or the rentals. When I would reiterate the question I wouldn't get a response in days. By the time I finally booked the studio, I had written 4+ emails reminding them of my questions, along with 2 phone calls.2 - The main reason why I was so upset over my visit with Studio Elevn was online it says the Studio A is $70/hour. However, when they invoiced the photographer they charged me $90/hour. When I addressed my question of why the price had changed they had told me that's what they were charging now. (I totally get that prices change. However, the fact that they hadn't updated their website and failed to mention this to me.) They were apologetic, but did not change the price or give a discount.3 - The day of our shoot, the studio was great. Very clean and good lighting. However, throughout our duration of the shoot staff continually walked through multiple times, along with doing a studio tour with a couple in the middle of us shooting. I found this very unprofessional and frankly rude.Unfortunately, due to these circumstances I've definitely decided to book elsewhere whenever I need a studio.
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