Sunsetter Awnings
Client Reviews on Sunsetter Awnings
Feedback:
I called to get some more info about potentially placing an order. Spoke to a rep named “Jp”. He had quite the temper and began to belittle me when I decided not to purchase.
Feedback:
Not a good product. Aluminum frame bends with little to no force. The design is unnecessarily complicated making it easy to damage the frame and the tools needed are American (why did you make it for American Allen wrenches?). It won’t take even minimal rain so be careful
Feedback:
My year old $4000 motorized with wind sensor broke off on one side July 4 th with 11 mile an hour winds ( Sun Setter claims can withstand 75 mile winds ) An half hour later 20 people would have been under this 300 lb object. Sun Setter blames their certified installer; Installer blames manufacture. Wanted to use and enjoy during PA short season I agreed to pay for repair. Only to find out it will take 3-4 weeks to receive materials. So much for my niece’s bridal shower on July 29 th. What if the other side breaks off ripping siding off. Please view my Facebook Page at Margo Amory to see photo.
Feedback:
Beyond poor customer service. Dealer did not place order, had to call 3 times to get issue straightened out. Got phone call, order placed and would expedite and awning being made that week. Three weeks later awning on back order been over 2 months since we paid for awning and still not here.
Feedback:
If I could give a 0 I would! Customer service is horrible. Found out that my awning is on backorder after a week and a half. It's very hard to believe that no one has any information other than "This is our busy time" to offer me. I hope this awning is worth it and I hope I get it before winter at this point!!
Feedback:
I have been through 2 of the sunsetter telescoping flagpole. The first had a problem with the rings holding- they wanted a lot of.money for a repair kit. Same thing with the second. Fortunately they were ordered through Costco and refunds we te given. A new one ordered, but not by Sunsetter!
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Have been calling for service form 6 weeks! Keep leaving messages on voice mail. No response to date. Worse customer ever!!! Would not recommend to anyone.
Feedback:
Not really the fault of Sunsetter but I live less than one mile from their factory in Malden and somehow the shade got lost in transit between them and UPS their freight distributor. Had three separate appointments for delivery in all cases was not delivered no phone calls nothing meaning I wasted three days off work for nothing. I wasted an enormous amount of time tracing things down again no proactive approach by the shipper. Cancelled entire order when they admitted that they could not find my package after two week delay.
Feedback:
Great product and the dealer was very helpful.
Feedback:
If i could give a zero i would. Worst customer service ever along with fedex. Had to return $400 dollar shade via FedEx with return label sent via email. FedEx picked up and now SunSetter says it never arrived. Fighting to get my money back as neither company wants to accept responsibility. Promised follow up calls with status. Complete joke. Don’t buy anything from them. Find another way to get shade! #imout$400.00
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