U-Haul MovingStorage at Wade Hampton
Client Review on U-Haul MovingStorage at Wade Hampton
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I rarely write reviews, but felt this was warranted. Beware of U-Haul overcharging you. I rented a 15' truck for a drive from Lexington, KY to Greenville, SC and was given 399 miles and 72 hours of use. My contract began at 11AM on 6/5/19 and stated I was to return the truck by 11AM on 6/8/19. I returned the truck at 10:25AM on 6/8/19 with a full gas tank and under the 399 allotted miles. I was not given a paper receipt, but told I was "all set" by the gentleman working. Later that day, I received a bill stating that the truck was not returned until 12:30PM and I was therefore charged an extra $72.08 for a late day (but that I was indeed under the 399 miles).I was reconciling my bank account and realized I was mis-charged, so returned to U-Haul in person on 6/13/19 and explained the situation, additionally mentioning that they could check the security footage and see that I had returned the truck on time. The gentleman working said he believed me and would refund me the money. Again, I did not receive a paper receipt and was told I was "all set." Two days later, on 6/15/19, I was emailed a bill for $141.45 stating that I hadn't returned the truck until 6PM on 6/8/19 (even later than the first mis-charge) and that I had used an additional 163.6 miles over the 399 mile limit (562.2 total). The distance from Lexington to Greenville is only 338 miles. I called U-Haul customer service, which took 25 minutes to connect to someone in person, and filed my claim. The gentleman on the phone said that this issue was above his pay grade and that it would need to be reviewed by management, but did admit that there were inconsistencies between my bills (one stating the truck was under 399 miles, and the other stating it was over). He said it would take 3 business days to resolve. So now, I have been mis-charged twice, am out nearly $142 for at least a week, and have had two hours worth of headache over the past week reviewing contracts, receipts, my bank account, visiting U-Haul in person, and talking to customer service on the phone. This is a serious issue for U-Haul to address. It makes me wonder how many other people get mis-charged. It will be nearly two weeks post-truck return until this issue is resolved. And all I did was follow their rules and my contract.Consider returning to a different location or renting from a different company in order to avoid this dilemma.
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