U-Haul MovingStorage of Coon Rapids
Client Reviews on U-Haul MovingStorage of Coon Rapids
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Fast enough service from fairly nice employees but they’re also very inexperienced with no attempt to really correct any problems that occur due to their own misinformation.
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Poor service
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Quick Service but couldnt take the time to make sure the running lights worked on the dolly thanks uhaul so glad i gotta worry about getting pulled over driving at night ...
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Thank you for existing!
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My review written a year ago has mysteriously disappeared from this location. I suspect that the crybaby manager had flagged it but there are so many negative reviews to support my original one. I have done business with U-Haul for many years and would rate any location 4 or 5 stars... except Coon Rapids and ONLY because the manager has no business dealing with the public. The rest of the crew was great, as always, but the manager started of with a snide remark on the day of my pickup and things just got worse from there. If he had worked with me instead of argue, kick and scream and pout that I had commented in my original review that he was suitable for scrubbing toilets with the stipulation that he not have contact with customers, I would have gladly edited my original review to reflect that. I will still give my business to U-Haul but will go 100 miles out of my way to avoid this location as long as they retain this person as manager.
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Apparently reservations are more like suggestions they made me pickup my truck at a different location, gave me a different truck than requested, and none of the Dolly's etc. I ordered to go with it. And tried to make me pay more for it. Not so much as an apology was offered. I will never work with uhaul again at any location. They are frankly not incomparable in price to other vendors. It is unfathomable to me the cavelier attitude they seem to have about not having any idea where their inventory might be or what their customer requested.
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What a joke this place is. I was just reading some of the negative reviews and they are almost identical to my experience. This manager/owner needs to be investigated. He will record phone conversations, edit them to support his lies and play them back to you. This is what I experienced after I had paid online to have a hitch put on my van and scheduled over the phone only to find out they moved the date when I showed up. I showed them emails confirming the appt but that didnt change. I should never have let them put the hitch on latter but I did. Big mistake. They put a 20amp fuse where it needed a 5 amp. It lasted 3 months before the wire bundle burnt up right next to my gas tank while my wife and kids were in the Van.
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The facility itself is nice, but filled with price gouger con artists. They will charge you for any minor discrepancy. Had the vehicle for one more day, but they wanted it sooner because they rented out too many trucks. I took off work to get it into them sooner, and later found out I was charged for delivering it over a day late with 2 extra charges in correlation to that. Make sure to drop off your truck anywhere else. And since they don't have any extra trucks available, it would most likely be wise to pick up your vehicle elsewhere (although I myself have never reserved one at this location).
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I looked up online for availability on truck and auto transport, everything was available and compatible with vehicle im going to tow, but when I got there they said that they dont have anything and that i wont be able to tow that vehicle with any of their cars. Note before I was towing much heavier cars with same setup. Worst personal I've ever seen all that because they were so lazy to get up of their chair they should be fired for that. I would never go to that uhaul again!!!
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