U-Haul MovingStorage of Haltom City E
Client Reviews on U-Haul MovingStorage of Haltom City E
Feedback:
This place has a history of being under staffed on the inside at the reservation desk. It was especially difficult this day I visited as their internet and computer systems were down. Making your reservation was extremely hard and took us 35 minutes. David was our CSR. He was extremely helpful and knowledgeable than what he was doing. His attitude helped defuse a long wait. Equipment is always been in good shape. A little difficult to get to the location if you're going north. I would recommend going here if you need this type of rental.
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The absolute worst customer service I have experienced in a long time. Lazy , incompetent employees. As I’m waiting the 45 mins after online check in . I witnessed they had been double charging a lady with a storage unit. They asked if I would like a unit as well..... ummmm nope .Then if you keep the truck longer then expected. I had the truck less then 12 hours longer because unfortunately the storage place there gate was broken. Then to receive a call that They threaten to report it stolen. I could believe it. But they had no problem billing as soon as the call ended. Would never use this place again.
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Two people behind the counter, one helping someone the other doing computer work. Neither acknowledged when I walked in.Then one told me they didn't have a 10 ft truck the other person rented one after I walked away.Horrible customer service.
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I returned my uhaul truck on 8/2 and have yet to receive my refund check that I was guaranteed. I paid in cash which requires a $100 deposit and went to the uhaul store the next day to receive my refund, after selecting the “in-store refund” option. When I got there the store manager informed me they no longer do in-person refunds and my check was in the mail. It’s been over 3 weeks and I still have yet to receive my check despite calling and emailing numerous times, and even taking the liberty of going to the post office to check if it was there. The help and communication from uHaul has been minimal and lacking at best, and they don’t seem too concerned with getting me my refund check. Do NOT go to this uhaul store on Denton Highway, they simply do not care to refund you your money to no fault of your own.
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The staff is very nice and professional. Unfortunately, they are understaffed, if you are picking up a rental. Please give yourself an extra hour to hour and a half to wait in line to speak to the only rental specialist.
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Great service
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I’ve done business at this location a few times now and each time is great. Awesome experience when I was in a bind with returning a trailer at a different location. The staff was able to help me out.
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We have had a space at this location for a few years and never had an issue. Depending on the time of day you may have quite a wait at the register though.
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I got only one word for the guys at this location they are awesome
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If you pay with a debit or credit card watch your account afterwards... Manager likes to rent out trucks under your account and charge it to you
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