University Heights BMV
Client Reviews on University Heights BMV
Feedback:
The staff is very slow. People coming in do not know which line to go, whether they should take a number or just wait on the line. Second time came here with a 6 month in between the visits. Nothing has changed. The worst bmv.
Feedback:
Many people waiting, but the staff are soooo friendly and helpful. I was confused about a process, but they explained it again and again so patiently. I really appreciate their patience, efficiency and professionalism.
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I walked into the office and looked at the sign that said "now serving customer '1'". A woman behind the counter was staring at me, not saying anything. This was apparently my indication that she would be helping me, because as I walked to go grab a number and take my seat she then decided to ask if I needed help. I said I needed new plates for my car. Without a word, she takes my car title and walks over to a stack of license plates. She stops, yawns dramatically, and is then approached by her coworker who feels the need to show her pictures on her phone for about a minute. I thought it was some sort of government employee prank on me.The rest of the time was spent with her mumbling things at me while she worked, never looking up to make eye contact. At one point she asked for my ID and held out her hand without looking up and I had to place it directly into her hand for her. I was in and out rather quickly, but I'd prefer to wait twenty minutes to be treated like a human than to go to this location and be treated like I'm a burden for making them do work.
Feedback:
Very long lines. Expect it to be a 1- 2 1/2 hour experience. Faster line for tags, title, liscence and registration sticker. If you want to register and just moved, cars must get an emissions test which is free down the street at Victory Lane.
Feedback:
This location represents why people consider BMVs a circle of hell.
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Slow, unorganized, unprofessional,
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Want to waste your time? Come here
Feedback:
You don't hear people usually talking about a good experiemce at the BMV but this location is good. The director personally gave us the right paperwork we needed while waiting so it saved us time when our number was called. Everyone had a smile and was very nice. A pretty short wait too. Great location and people.
Feedback:
Unprofessional, slow, unorganized, and rude. I always get the run around here. Never greeted or thanked. Today I was outright lied to, which resulted in a waste of 3 hours and a half tank of gas. The manager didnt care, go to another location. All of them are better than this one...
Feedback:
As a person who loses their ID several times a year, I've been to my fair share of BMVs all over Cleveland. This is my favorite. They always decorate for the season and people are generally pretty nice and helpful. Theres also always parking. I'm not sure what other expectations you'd have for a BMV...
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