TCC Terms of Service, LLC
Client Reviews on TCC Terms of Service, LLC
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Philip was very helpfully with the pure grear web site to get a replacement shield for my phone. I will him 5 stars.
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Justin was awesome.
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I just came from this store and my husband and I had an amazing experience! We were assisted by Jerry and Phillip! We absolutely loved the experience and felt taken care of and like we made some awesome friends! Thank you guys for all your help and your amazing customer service! Keep up the good work!
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Justin was great. He was knowledgeable about the products and did not try to push unwanted products on me.
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Philip was very helpful in going over my account and answering my questions.
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I have never had a good experience in this store. But today was by far the worst. I go in for a problem, and was told I had two people in front of me. No problem I tell him I need to speak to a manger and was told he was ( name is Philip). I went and sat down. The man he was help is done and leaves. He moves on to the next female she tells him he can help me first. His words to this customer Was “ she is here to complain, I’d rather help you first” Supper embarrassing and very unprofessional. My husband stops in on the way to pick up our kids and starts to tell the manger some of the problems we are having. The manger walks away to answer the phone and my husband had to leave. When Philip gets off the phone the first thing he tells me is “I don’t know what his issue is” another very unprofessional statement. I start telling him everything and tell him the comments he is making is not very appropriate and I would not like him to do it. He tells me “ he was making jokes and making the situation lighter“ I told him “ I did not appreciate it” he told me in a very sarcastic rude voice “ he won’t ever ever make jokes with me anymore...” then rolled his eyes at me. I told him I was gonna call corporate since this store messed everything up for me and dose not want to fix the issue. He told me “sounds good, Please do” This is by far the worst customer service I have ever seen come from a manager. Not only is it embarrassing him telling other customers that I am there to complain when he has no idea what the situation is yet, it was Extremely disrespectful and rude. Ultimately I came in to resolve a billing situation for services that I never received. This is a ongoing situation that has been going on for eight months and has not been resolved. This has been sent to a debt collector and is now affecting my credit. Something needs to be done. I shouldn’t have to pay for a service that I never received.
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Had a wonderful experience in this store best that I've ever had at a Verizon retailer. All of the staff Brooke James and Shawn are incredible very informative and always have a positive attitude. Would definitely recommend this store to anyone on Verizon and anybody looking to make the switch thank you guys so much for your hard work and dedication
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Hate to leave this review because the first guy I dealt with was awesome. Friendly and very helpful when I went to order my iPad. Very different experience when I went to pick it up. I was notified it was delivered (a day late, no big deal) so I went to pick it up and she told me they hadn’t got anything. After asking some questions I found she lied and just hadn’t checked yet. I finally got her to go get it. She was incredibly rude and treated me like I was stupid. I did not enjoy being straight up lied to either.
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Justin was super efficient, fast, nice, and knew what he was doing!
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Justin Great job. Answered all questions with a great attitude also.
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