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Client Reviews on 3 Palms Property Management

    • 4.2
  • 13 Reviews

Most helpful positive review

0 people found the following review helpful

By Glennie Smith Dec 19, 2018

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Most helpful critical review

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By Sunny Feb 19, 2019

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Always had a great experience with 3 Palms, nice friendly people there!

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Always helpful

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I rented a condo thru the 3 Palms PMG and had a great experience. They were wonderful to work with. The staff was friendly, courteous, and extremely helpful. Jodi & Angela provided excellent customer service. They were always just a phone call away and helped us with all of our needs. They went above and beyond to make sure our vacation was perfect. We really appreciate their help. Check in and check out was also very easy. We were able to do early check in and a late check out. The condo was exactly what was pictured. It was very clean, had plenty of necessities (fully stocked home), strong wifi and in a great location. My family loved the well maintained water park on property and the less than 5 minute walk to the beach. We walked to lots of local restaurants, bars, ice cream shop and stores. We would go back in a heartbeat and will definitely book through 3 Palm PMG.

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I cleaned many properties for 3 Palms Property Management- upwards of 40 individual jobs. I was consistent and had a positive rapport with Jodie and Brian in the 3 Palms office. I had spoken with Angela briefly a few times, but did not know her well. I completed a unit and Angela went to check it out a couple of hours later. I spent hours cleaning the unit. I take pride in my work and hold myself to a high standard of service and quality of work. Angela called me on the phone and yelled: "you never even cleaned here! Im going to have to clean it myself! This is *insert expletive* disgusting!" She was literally yelling and cussing. She totally lost her temper. The way Angela spoke to me was uncalled for even if I had done a subpar job. I was shocked by how irate and out of control Angela was. I have never before -or since- been spoken to that way in my lifetime. The thing is, I didn't actually do a subpar job at all. I may have missed an item from the long and detailed completion list, but the unit was most certainly clean. I definitely did no less than 5 hours of hard work on that unit- and Angela knew that because she physically went to the unit and saw for herself.I offered to come right over and walk the unit with her and to complete any work she thought I missed. She refused and continued to browbeat and insult me.What is most disturbing is Angela refused to pay me for the job, which is not only wrong- it is illegal. I decided the moment Angela called and cursed me out that I never wanted to associate with Angela or 3 Palms Property Management again - so I just let it go and moved on. Some things are not worth further abuse. And Angela's behavior was most definitely abusive as well as disgusting and appalling. No one deserves to be treated the way Angela treated me. I only ever treated Angela and the other 3 Palms staff with utmost respect and dignity. I can't imagine ever speaking to a human being the way Angela spoke to me.**response to owner: There is nothing inappropriate about my review. My review is an honest and accurate account of an actual interaction that took place between myself and Angela, a key member of your staff. I was accused, mistreated and denied pay. Plain and simple. I understand why you would not want to acknowledge such poor business practices on a public domain, however, the event detailed in my review is factual and absolutely took place. The owner's response is inappropriate and a failure to take responsibility for the unprofessional actions of their employee.

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A huge shout out to 3Palms Property Management. We had a problem with our AC unit, I had called the office and they were very quick to respond. Angela was outstanding. Your service and friendliness will definately make us want to come back. Hopefully soon. Thanks for a fantastic stay.

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We successfully dealt with them for a few years now, but now they rented the condo we agreed to rent for next year, to someone else even though they had us blocked in for the two weeks. This is upsetting and unacceptable. We will not use them again.

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Room decent. Amenities far. But...slight mishap with check out process. Their staff was blunt, cold, and rude. This will be the last time we ever work with this company.

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Great, people managing beautiful vacation properties! They care about the details!

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Great customer service. Our concerns were addressed promptly and the staff is very pleasant and helpfulness! I would definately recommend 3Palms.

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Great company to deal with on our condo rental excellent service and just like people

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