4imprint Group, PLC
Client Reviews on 4imprint Group, PLC
Feedback:
Called and the woman sounded like she was in a bad mood that I called, like she wanted to get me off the phone. Rethinking going with them just because this first inquiry sounded so crappy over the phone.
Feedback:
We've been working with 4imprint for a little over a year now, and I couldn't be more impressed! They've helped us with over a dozen projects and orders and each one has gone so smoothly, and we've been so satisfied with each and every one. Out of all our orders, there has only ever been one slight hiccup (which was mostly our fault), and their Customer Care team really took "Be Remarkable" to a new level! They were extremely quick to jump to action to help rectify the issue and were so generous in what they offered us. I honestly cannot say enough good things about working with 4imprint. The quality of their products combined with their exceptional customer service make them our number one choice for all of our product orders!
Feedback:
Where do I start!!?? This company is amazing!! I ordered a large number of pens about a year ago from the suggestion of another co-worker who had dealt with them before. My first order went off without a hitch. However, this past August 2018 I had dropped the ball when it came time to ordering promotional items for a booth my company was working in a week. I made up my order online and then called my previous rep Stephanie and she advised me not to worry she would take care of it. She then advised me that I may get an email or call from someone else that works with her. I was fine with that. I then spoke with Christy, who Stephanie had informed her of my situation. I gave her the dates of the booth and within a couple of hours she emailed me with confirmation and also sent artwork for my approval. I was also not in my office that day and gave her my cell number. She called me on my cell, even after she was supposed to be gone at the end of her workday, and I confirmed artwork and away she went with my order! I received several items within just a few days and the last item exactly on the date she specified. I never felt more like these ladies and 4imprint totally "had my back". Whenever I interact with staff or customer service for anything, everyone is always knowledgeable and as kind as can be. It seems as if everyone actually loves their jobs! You don't find wholesome, genuine caring as much anymore when speaking with someone over the phone. It was certainly a HUGE breath of fresh air to be treated so nice and KNOW your needs will come first and that you are working with individuals who you can trust to get the job done and done right!!
Feedback:
I wish we had the same experience as others but unfortunately the entire process was less than satisfactory. If ordering youth and adult shirts, a word of warning that they are two different departments. Not only did the first shipment of shirts arrive days late, the sizes were incorrect. 4imprint when contacted said they would correct the problem which they did although received after the event. Another note, we had previously had shirts printed by a local shop that were printed full front. 4imprint seems to be unable to accomplish this as we went back and forth with their proofs. If you want anything printed wider than 6" they can't do it or at least couldn't for us. Find a LOCAL business to support rather than this one.
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I ordered shirts for our company from 4imprint and was amazed by their customer service! I called twice to change shirt sizes after I submitted my order and they were so kind and willing to make any changes I required. When we got the shirts, we found out the shirt sizing was small, so many didn't fit. They were willing to send more sizes free of charge! Seriously, order from this company - their customer service is unreal.
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Awesome customer service! Wouldn't get our promotional products from anyone else!
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Today I called and right away got on the phone with Pete Koble. He helped me go back into our order history for some simple post cards that our dental office has been using for years. I could not find them in the order history but Pete did it in 2 seconds and even helped update them and get an order placed, all in one call. What impressed me was how kind and effortlessly helpful he was. Even over the phone he seemed to like his job and he made our phone call so simple and I knew exactly what to expect when the phone call was over as well. I was sent an email and then an artwork proof later in the day. I can say I was really glad he helped me today. He is someone I would want answering my phones if he were here in our office. Thank you for your help today Pete.
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Nothing better than being provided with excellent customer service. Liz McGlenn, thank you so much for helping me when I was in a crunch. Afton Notebook with Pen were delivered in time for our event as you assured me and were a hit at our event. I highly recommend this product to all who are looking to promote their program as the price is very reasonable as well.
Feedback:
We realized we were out of company pens really close to our event date. Paul Tribbey and the 4imprint team not only made the ordering process a piece of cake, but they were able to get our pens delivered about a week earlier than the original ship date. We've been using 4imprint for years and this level of service is 100% the reason why we will continue to use them for future orders!
Feedback:
I researched a number of companies and got a number of quotes for Campfire mugs for my company. I read the online reviews for 4imprint and after I received their competitive quote, I decided to go with them. This company was fantastic to work with. My product arrived quickly, I was pleased with the quality and when a few of the items were damaged, they sent out replacements immediately. I would recommend them and would definitely use them again.
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