AAA South Elgin
Client Reviews on AAA South Elgin
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I could not be happier with Carolyn taking care of my auto insurance, and Trudy setting me up on my anniversary vacation. They are amazing ladies and treat you like family, or even better!
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Very good services and very nice people!
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I have been there to get a set of passport photos which I can get for free from my aaa plus membership. The work was done in 5 minutes, so I got a chance to talk about aaa auto insurance with their agent Carley. She is very generous, helpful and understanding. She gave me quote for insurance in less than 5 minutes. She is so curious about the customers that she encouraged me to use other aaa membership benefits and we talked about life. Glad to meet good people :)
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Monica just started there but has years in the biz. She pulled together an awesome and complete trip package for me in fairly short order. I'll be back for more!
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Robert West is the BEST in his field!! He is so patient, understanding...and gets the JOB DONE!!!And...Carolyn, she is SO good! Being so prompt to achieve a result!! These two people are the BEST-EST!!!
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I was happy with my AAA membership, when someone hit my car they took care of everything in a timely order with great care, AAA might be a great company but my families insurance "agent" was absolutely terrible. Jesse Johnson probably ended up overcharging my family for insurance for years. he had charges added to our insurance bill for items we did not need insured and only told us about possible discounts after we talked about leaving the company. He did not have my family's best interests at heart and after being a member for 10 years we have decided to give up our membership and easily found better insurance. on a brighter note, i have used the AAA travel agents for many years and they have always done a fantastic job.
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The worst travel agency for many reasons. Booked a very expensive cruise with them. Had problems with the business class air they booked along with that and some minior issues with the cruise. Was never reimbursed nor would the travel agent follow up with me or even work on our behalf to see if she could do something. When she finally did it was over a month later and said she couldn't do anything to compensate us for a trip that was over $32,000 and that Aaa wouldn't assist either. Can not recommend nor will I have give them by ever business again. Stay away many good agents out there this is not even close even for a basic trip you could find for less on line.
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The rating should be no star for this location, at least for the agent I interacted with - this may not apply to others at the location. She was very unresponsive and when I did get a hold of her she did not know the details of the policy coverage. The majority of my belongings are in a storage locker. She told me the rental policy would cover them. My expectation was that they were covered at 100% the policy. She was wrong. The locker is covered at only 10% of the policy. She sent email after email in support of her assertion which was wrong. I was wasting 90% of the premimum on a very small fraction of my total belongings! I went with Liberty Mutual which covered the locker contents at 100% of the value of the policy.
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