AdVantageTec, Inc.
Client Reviews on AdVantageTec, Inc.
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Hands down the best tool for service advisors to help manage time and conversation with clients I've ever used
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This texting program has proved to be everything that we wanted for our dealership ( Leman's Chevy City). It is a great tool to be able to reach our customers quickly and from the convenience from our phone when away from the desk or facility. It builds a great customer relationship knowing that they can contact you at any moment. Technical support is always available to help fix anything or to answer any questions.
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great software and user friendly
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So easy to use and works perfectly to get in touch with customers faster. I am able to schedule more appointments for our service dept.
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Our dealership group has checked several different texting programs but the only one that measures up is AdvantageTec. Once we began sending a custom service follow up message 24 hours after the vehicle was completed our CSI average score increased by 3 points from 82.5 to 85.7. Way to go AdvantageTec!
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Customers are very pleased with this feature. Mazda is the youngest group of car buyers in the country, and these customers LOVE this feature. We are busier than ever,and our CSI is #1 in our district. Thank you AdvantageTec !!!!!!
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I enjoy this texting program and being able to keep my customers informed during the Service process. The way to attach a picture could be a little smoother but overall it's very user friendly.
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BEST SERVICE EVER!!!!!
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We are now in immediate and continuous contact with our customers thanks to this fantastic system. The entire team at AdvantageTec has been knowledgeable, professional, and responsive. We have seen employees and customers quickly accept texting as their preferred means of communication while their car is in for service. This is the future of customer contact and is already an integral part of our service operation. With AdvantageTec we have:1: Improved Service CSI scores by over 8% in just a few months. 2: Improved our upsell acceptance rate leading to increased hours per R.O. 3: Faster total repair turnaround times leading to a >12% gain in workshop efficiency. 4: Reduced inbound call volume by >40% allowing for reduction in phone personnel.
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I've had to try several systems and by far AdvantageTec is by far hands down the BEST system for the job. It has made my Service Writing Job so efficient with my customers on contacting them and keeping them informed throughout the day. To me to be able to text a customer that the vehicle is ready in detail instead of calling leaving a detailed message to find them calling right back and I wasted so much time explaining something now they are not going to listen to and reexplaining it cause they didn't want to even see if a message was left. In one text they know everything and that the vehicle is ready. Thank you for making such a great detailed app that actually works. Hats off ladies and gentlemen you have one truly satisfied customer.
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