AdVantageTec, Inc.
Client Review on AdVantageTec, Inc.
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We are now in immediate and continuous contact with our customers thanks to this fantastic system. The entire team at AdvantageTec has been knowledgeable, professional, and responsive. We have seen employees and customers quickly accept texting as their preferred means of communication while their car is in for service. This is the future of customer contact and is already an integral part of our service operation. With AdvantageTec we have:1: Improved Service CSI scores by over 8% in just a few months. 2: Improved our upsell acceptance rate leading to increased hours per R.O. 3: Faster total repair turnaround times leading to a >12% gain in workshop efficiency. 4: Reduced inbound call volume by >40% allowing for reduction in phone personnel.
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