Client Review on Advocare, Inc
Feedback:
This is not a review for the physicians of the practice but instead a review for the often forgotten front desk and face of the practice. Yes, it is equally important to have great people answering your phones as it is having great doctors...they are the difference between someone coming in and having their child seen by an advocare doc vs seeking services elsewhere...all because of how they are recieved by the person on the other line representing the practice. If you’ve been fortunate to have your call answered by Migge,when you’re worried and trying to make a sick appt for your small child, then you know exactly what a gem she is and how valuable she is to that organization. She answers the phone with a smile, yes I can totally tell she’s smiling through that sweet voice, and treats you as if you’re her only phone call when we parents clearly know that we start calling at 8:29 when we know the office doesnt open until 8:30...and yet there’s Migge as pleasant as can be gathering all the necessary information and getting you on that schedule asap. Everytime I call I actually say outloud how I hope Migge answers my call....I have yet to speak to anyone else in that office that even comes close. I hope Migge reads this and learns, if she doesnt know already, how appreciated she is by that anxious parent on the other end of the line...thank you! And to advocare, please make sure you never lose her, she takes customer service to another level and is an asset to your organization in so many ways!!!
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