All West Communications
Client Review on All West Communications
Feedback:
To all the 5 star reviews saying “I don’t know why there are so many negative reviews about All West they’ve been great to me.” Let me tell you about my experience. (This is going to be a novel.)Move into my new home, order service. I’m told it will be two weeks. That seems more than double the typical wait time that I’ve had between Century Link and Comcast but OK I live in a rural area. They come out, and realize that they can’t install because no one scheduled the fiber drop (running fiber from the road to the house) Can’t install. I then follow up with the office they tell me it will be another two weeks for the drop, and then install. It’s at this point that I bring up the fact that we will have been waiting a month to have our Internet service installed. They come back with the response that typically this type of installation typically takes eight weeks to complete. EIGHT WEEKS. But of course customer service tells me they are doing me a huge favor by doing it in 4 weeks. They say after the fiber is spliced then they will call me up for install in the home. Two weeks later I follow up again and they didn’t even have me on the schedule for install. It will be another week. All in all they did beat their 8 week estimate it will be 7 weeks since we first ordered service to actually having internet. I hope this fiber is worth the wait since I could have had satellite internet 6 weeks ago.
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