Allied Community Resources, Inc.
Client Reviews on Allied Community Resources, Inc.
Feedback:
Not a good company. Payments are always late, reported to labor board and still waiting 4 month for paycheck. Call wait time is over an hour and sometimes they hang up on you and you have to wait another hour to speak with someone. Go somewhere else for loved ones to get proper care
Feedback:
Needs to work on customer service !!!!!Seems to be able to find every little problem with payroll that can possibly be found, will not work with you on certain things payroll problems. If I could find a different payroll company to deal with I would do it in a minute my opinion they suck!!!!!!!!!
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They don’t pay on time, they play with your money, and when you call to dispute it they can’t come up with a legitimate answer as to why. They are horrible and their customer service is worse!
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They are the worst company to work for. Don't do it if you can help yourself.
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Zero stars! Having been forced to deal with Allied for decades because I have a special needs adult child, I have seen Allied go from bad to worse to absolutely horrible. As a third party fiduciary, they process the applications and paychecks for the PCA'S that I hire to work with my adult child. I used to be able to at least speak to people who could correct mistakes. Now it is impossible to speak to anyone competent. Their new process of everything being handled by frontline people answering the phone is a total recipe for disaster. They are rude, incompetent, retaliatory, and do not care at all that Allied makes horrible mistakes with job applications and payroll. They lose faxes that I know have been sent. I ask for up-to-date applications and they send me timesheets that are for the wrong grant instead of applications. I ask several more times.....They finally send me applications but some of the forms are expired and I get e-mails that the applications are incomplete because I've used old applications (!) And supposedly I don't fax in all the pages when in fact I do. (3 or more times) I've had to send jpegs of pages of applications that are missing because "the sorters get confused." The worse thing is that I'm told by customer service reps when my employees don't get paid because timesheets disappear, "that it just happens." And they say it in such a snarky way. How would they like it if they did not get paid? They do not care that Allied's incompetence harms PCA'S and ultimately their clients and clients' parents. I've had job interviewees withdraw from applying for a job with us when they hear that Allied will be paying them. It becomes a full-time job dealing with Allied and it is really systematically WRONG. The state of Connecticut repeatedly chooses the lowest bidder but at what cost? And does the state save in the long run?
Feedback:
Horrible company
Feedback:
What a joke for a company. The state finally needs to step in and fix all the issues and staffing at allied. Every phone call which can take upto a hour or more just to speak with a customer service that will only say re submit timesheets. I've re submitted multiple times for timesheets for my workers and still 1 week without pay and why is that? I understand mistakes happen but over and over again. It's just unfair to the workers and bosses involved. I hope a new company can step in and do the right thing like it should of been from the start. Why are my workers losing 3$ each hour to pay for a company that just keeps messing up come on it 2019 not 1999. I will call the labor department and state.
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Staff has been very good with providing me information I need
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This by far is one of the worst companies in business. I’ve literally been on hold for almost 40 minutes and still no answer. It doesn’t matter when or what time you call, you will be on hold forever. When you do get someone they’re usually not helpful and condescending. You are not able to access forms online and there is nothing efficient about the way they operate. After dealing with a better company (Palco) for over a year this is definitely a step down. I’m not sure how they’re still in business. If I could give a zero star I would.
Feedback:
This place is a joke. They can never confirm if they receive your time sheets. You wait over 30 mins on hold waiting to talk to a representative and then they have no idea how to do their job. Been waiting for 4 weeks now for a paycheck. Have contacted department of labor! To the customer service reps GET YOUR HEAD OUT IF YOUR ASS! Can’t even talk to a manager and if you go there they turn you away! This company for sure needs a makeover with staff that’s actually willing to help solve issues and not hang up on you!
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