Allied Community Resources, Inc.
Client Review on Allied Community Resources, Inc.
Feedback:
Zero stars! Having been forced to deal with Allied for decades because I have a special needs adult child, I have seen Allied go from bad to worse to absolutely horrible. As a third party fiduciary, they process the applications and paychecks for the PCA'S that I hire to work with my adult child. I used to be able to at least speak to people who could correct mistakes. Now it is impossible to speak to anyone competent. Their new process of everything being handled by frontline people answering the phone is a total recipe for disaster. They are rude, incompetent, retaliatory, and do not care at all that Allied makes horrible mistakes with job applications and payroll. They lose faxes that I know have been sent. I ask for up-to-date applications and they send me timesheets that are for the wrong grant instead of applications. I ask several more times.....They finally send me applications but some of the forms are expired and I get e-mails that the applications are incomplete because I've used old applications (!) And supposedly I don't fax in all the pages when in fact I do. (3 or more times) I've had to send jpegs of pages of applications that are missing because "the sorters get confused." The worse thing is that I'm told by customer service reps when my employees don't get paid because timesheets disappear, "that it just happens." And they say it in such a snarky way. How would they like it if they did not get paid? They do not care that Allied's incompetence harms PCA'S and ultimately their clients and clients' parents. I've had job interviewees withdraw from applying for a job with us when they hear that Allied will be paying them. It becomes a full-time job dealing with Allied and it is really systematically WRONG. The state of Connecticut repeatedly chooses the lowest bidder but at what cost? And does the state save in the long run?
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