Allstate Insurance Agent: Brandon Vanderbeck
Client Reviews on Allstate Insurance Agent: Brandon Vanderbeck
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This office was polite and helpful until I tried to cancel my policy. When I asked to cancel I was told no problem, then they called back repeatedly telling me they came in cheaper. I finally called back and told them I wanted to cancel (again). I was having issues with the DMV and at first they again were helpful and tried to correct the problem. When the problem wasn’t rectified I was told “you’re not properly being represented and if you were our customer we’d do everything in our power to fix this.” The conversation continued for them to blame my current carrier, even though the 2 separate times I called DMV they stated my current carrier has the correct paperwork in and Allstate did not. From the bashing of my current insurer it turned into digs at my husband. At this point I asked to speak with someone different then Gerry Fitzpatrick. He told me everyone was on the phone and there was no one else that could take my call. He proceeded to tell me he had to go and leave the lines open to paying customers. I then asked to speak with the owner, Brandon. To which I was told that he was also on the phone. I told him I would wait and he said “so you want to be left on hold then and just listen to hold music.” I asked for a call back but of course I was never called back. I emailed Brandon but I never received a response. The customer service of this office was the worst I have ever experienced. Gerry was nothing but rude and degrading as the frustration grew for the problem not being fixed. I will never have Allstate as my insurance carrier because of this experience, along with my friends and family. I hope this behavior is not the norm of this office because attacking my husband and bashing my current insurance company is not the way to gain business.
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Great service and great staff..... Always puts the clients best interests first. No question is too small or large.
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I have become a customer of Allstate since October 2019. The representatives I worked with were/are very friendly and helpful in answering my questions. I would recommend Allstate to anyone who is interested.
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Mr. Vanderbeck and Tinna and staff runs a GREAT office and they are like family always there. On a scale from 1-10 they get a 10 thank you all so very much.
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Very bad experience
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Completely satisfied with the level of service I receive for my home and vehicles insurance from Brandon Vanderbeck of Allstate Insurance.
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Staff always helpful, courteous and prompt. Up to date on all policies. DJ
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I have been with Allstate for quite a few years now,I can tell you this, that any time no matter what my needs were as far as my car insurance , home insurance or just a minor fender bender it’s always been a pleasure to do business with anyone at Brandon‘s office. And yes I would ,and have recommended Allstate? to friends and family ,Jordan has always been a pleasure, Anytime I needed to talk to her About anything she went out of her way to make any business dealings easy. I will continue to keep them as my insurance company as long as they are in Business
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Professional, friendly service. We love the email reminders about upcoming important dates and payments. Great agency!
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Easily the best insurance agency that I've had the pleasure of working with. Albert has gone above and beyond to make it as simple and easy as possible. It's clear to me based on my experience that they set the highest of standards and deliver nothing short of outstanding service.
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