Allstate Insurance Agent: Brian Konishi
Client Review on Allstate Insurance Agent: Brian Konishi
Feedback:
Extremely poor customer service.I received a phone call this afternoon to collect and they remind me of a payment due on the 12th regarding my policy. I disagreed with the amount because I had made a payment after auto-pay was cancelled and insufficient. I had a concern and dispute regarding the amount. Yet the woman who called me transferred me over to an agent named Lori -who she said would be able to help me. I spoke with Lori briefly about my concern and she said she'd call me back right away so gave her my phone number and I told her I was at work I told her if she called me back to leave me a voicemail as I was working. Several hours later at 3 p.m. I noticed that she never returned my call, so I called the office again and the same girl who answered gave me the run-around & told me that she would transfer me to a manager and hung up on me or the line disconnected me that being said she knew who I was and I never received a call back. Again I called back again and I asked to speak with a manager and I got a voicemail. Lori is a person I wanted to speak with because she told me she would call me back and I was told that she was a manager and that she could assist me with my concern . I've been a faithful client to Allstate for almost a year now and was very frustrated that the agency assigned to me could not help me. Its velery unprofessional not be of their word and return my phone call especially someone like Lori in the position of management. Finally called the 4th time and I told the girl that answered if I could speak with Brian and all she said is that he was not in the office. The woman on the other end of the phone disconnected and never called back. Is very sloppy and unprofessional not to be assisted. But they sure were quick to call me to remind me that my payment was due and to collect.I am very displeased with this and we'll be finding insurance and renters insurance that I recently added elsewhere. Apparently with Allstate I'm not in good hands!
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