Allstate Insurance Agent: Jim Kelly
Client Reviews on Allstate Insurance Agent: Jim Kelly
Feedback:
Called And explained exactly what I needed and the employee said sure come in and see us, I arrived after leaving my office early at 3:30 and when I arrived the employee said I would need to contact the corporate office to make the changes. To busy eating lunch to help a customer. I drove down the street to the agent right down the road on Mission Gorge Rd. and the agent helped me with everything I needed in minutes. Extremely poor, poor customer service. Please save yourself the head ache and use someone else.
Feedback:
For My needs, The Staff at this Allstate office really went the extra mile to help me out. They know what they are doing. Treated me very well and with respect. The people you are stuck with on the phone are 75% of the problem...Can't get anything done! They should do random calls and make sure THEY can clearly understand the person on the other end. Oh My! Yup, Kelly Ins. is ok in my book! Thanks Bill and Staff for your kindness!
Feedback:
Customers be aware of this office!! They are nice at the beginning but then if you need any help, they will show you the other face !! Looks like they do not need customers anymore. I had the hardest time in my life with them. I called the office and asked to talk to the manager to address an issue with one of the agents, but they did not allow me to talk to him given some excuses!!They gave me the highest premium I ever can get, NO advises, No friendly communication! I felt myself as I am in a court!! The other very bad thing about Allstate company is that I called to change my agent on my account but the customer service told me that they can not do that over the phone and my current agent should sign a form for me so that I can switch! What kind of junk I stuck with? Definitely, I will cancel my whole policies and switch to different insurance company.
Feedback:
Best Agent I have ever worked with. 20 years of having All State Insurance with Jim Kelly and I look forward to many more.
Feedback:
This agency don't care about any customers needs and wants the agents are plain rude the cut in when your talking they don't want to sell insurance that the customer wants they dictate what they will sell and if you don't like it they say tough go somewhere else they don't care what a customer wants they only will sell hi limit policy like 50k min or 100k. And roadside damage got to be 100k is a must with them they dictate dictate dictate and that's it. take it or leave it .not very helpful if you ask me.if your looking to buy insurance go as far away from dictated businesses all that matters to this particular agency is money.and how they can get more money from their customers.
Feedback:
I found Allstate employees were very helpful and had better rates then many of the other insurance agency
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