Allstate Insurance Agent: William S. Veres
Client Review on Allstate Insurance Agent: William S. Veres
Feedback:
We have been Allstate customers since 2011 and were assigned to Bill Veres as our agent. I recently tried to contact him to remove two vehicles from our policy. I sent 3 email messages to his office to affect this change with no response. After the 3rd request, Bill Veres sent an email stating that all changes had to be made by telephone. I immediately called his office and was told by him that he receives over 500 emails each day and "how could I expect him to respond to my email". Having been a customer for eight years, I would expect him to respond to my email/text/telephone call. He said he would make the changes, kept saying he would call me back, said the Allstate server was down and that he would get back to me. Today, I received a letter (Auto policy schedule for the Allstate Easy Pay Plan) that showed not only a price increase for the renewal of my policy - but none of the vehicles had been removed. Again, I immediately contacted Bill Veres, asked him to not renew the policy and to send confirmation that the auto payment was terminated. He replied with DONE! I feel that Bill Veres has single-handedly ruined the reputation of Allstate for me and for anyone to whom I relay this account. I really hope a full investigation is made into the workings of the Bill Veres office as Allstate should not attach it's name to such a sub par, infuriating agent.
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