American Family Insurance - Brian Guerin Agency Inc.
Client Review on American Family Insurance - Brian Guerin Agency Inc.
Feedback:
Horrible service! I have paid 11 years of renter’s insurance and recently had water damage that affected some personal items. I was given misinformation, it took longer than necessary to receive forms in the mail, I was told after 5 days that I should have kept everything including the wet damaged linen and clothing, including a soaked twin bed in my garage until they came out to “assess the damage:” I refused to have smelly, moldy things in my garage, not to mention the bugs or mice it might attract. I had my damaged goods at street side for city to pick up. The insurance co. asked personal questions including having a special investigator call my adult son who does not live with me without my permission. I asked my agent Brian Guerin what do they do with a fire like in California? He said you can see people’s belongings in the ashes!!! They made a miserable situation worse. I told them I took photos. They were not looking after me but rather to see what they can do to not pay the claim. They also said I have to show proof of ownership and if something was given to me they wanted that person’s name and contact information. Do not use this insurance company!! I have Geico for my auto insurance and they have serviced me wonderfully. I feel ripped off! They took my monthly premiums payments but have received nothing but aggravation in return.
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