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Client Review on American Family Insurance

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Our policies were moved here when our other agent closed. Lindon and his team provided consistently poor customer service, were largely un-responsive to questions, and not helpful with concerns. At no point did the agent make himself available for consultations. Things were always referred to an underling. Poor customer service is one thing, but this agent and his team are incompetent and negligent. I emailed them last year asking them to add a jet ski to our policy and provided the necessary information. They replied they would get it taken care of. My premiums kept getting deducted, so I didn't think anything of it. I found out a year later that they simply forgot to insure it!

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