American Standard Brands
American Standard Brands Reviews
JD L
1 contributions
0 helpful votes
Overall Feedback:
American Standard Brands touts that they are “innovative and value their customers.” In the short time of just over 2 years of outfitting a family residence with American Standard Brands (ASB) products from toilets to faucets; and all the in between hardware that comes with it; I find out within a 24 hour period of time that ASB will discontinue one of the items that is prone to deterioration under normal wear and tear.But- guess what? I don’t find out this little tidbit from ASB customer service, I find this out through 8 different calls and variables outside of ASB- including the full on deception of ASB’s misleading guidance and instruction to buy online through Amazon (which didn’t even supply my product). For a company that has been in business for over 140 years it’s entirely unacceptable that their level of customer service has been reduced to a bunch of “non-listening, self-entitled cranky old women;” who feel they can’t bear to follow up with you and let you know whether they even have the product- let alone do what they promise to do which is: “find the product” and give you all the information on “where , when and what price” you are looking at, for the replacement that you seek.As a consumer and head of customer service within my own company, I have decided never to utilize ASB again and will urge my associates and family to do the same. It’s not worth the aggravation nowadays when there are countless companies with a better quality product and that value “customer service and your business” and stand behind their claims!Really bad move to hire on such an ill-equipped CEO like Steven P. Delarge with Lixil Water Technologies. But hey, -who am I? (I just represent thousands who didn’t have time to post this heads up) and nowadays these companies learn the hard way through loss of clientele. Good luck to Ms. Coulter and the other self-righteous old-timers who answer the phones, you are the first line of defense and initial contact for ASB and with the job you are doing, you’ll probably need more than vitamins to rectify the situation, but I highly recommend them--- to analyze your ability to be self-aware of your disposition!
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