American Standard Brands
Client Reviews on American Standard Brands
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These products are terrible. l had Gold faucets and they all went bad totally discolored. I contacted the company and they would not replace them.
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American Standard Brands touts that they are “innovative and value their customers.” In the short time of just over 2 years of outfitting a family residence with American Standard Brands (ASB) products from toilets to faucets; and all the in between hardware that comes with it; I find out within a 24 hour period of time that ASB will discontinue one of the items that is prone to deterioration under normal wear and tear.But- guess what? I don’t find out this little tidbit from ASB customer service, I find this out through 8 different calls and variables outside of ASB- including the full on deception of ASB’s misleading guidance and instruction to buy online through Amazon (which didn’t even supply my product). For a company that has been in business for over 140 years it’s entirely unacceptable that their level of customer service has been reduced to a bunch of “non-listening, self-entitled cranky old women;” who feel they can’t bear to follow up with you and let you know whether they even have the product- let alone do what they promise to do which is: “find the product” and give you all the information on “where , when and what price” you are looking at, for the replacement that you seek.As a consumer and head of customer service within my own company, I have decided never to utilize ASB again and will urge my associates and family to do the same. It’s not worth the aggravation nowadays when there are countless companies with a better quality product and that value “customer service and your business” and stand behind their claims!Really bad move to hire on such an ill-equipped CEO like Steven P. Delarge with Lixil Water Technologies. But hey, -who am I? (I just represent thousands who didn’t have time to post this heads up) and nowadays these companies learn the hard way through loss of clientele. Good luck to Ms. Coulter and the other self-righteous old-timers who answer the phones, you are the first line of defense and initial contact for ASB and with the job you are doing, you’ll probably need more than vitamins to rectify the situation, but I highly recommend them--- to analyze your ability to be self-aware of your disposition!
Feedback:
I recently purchased a flush valve for my toilet and even though I referenced the toilet model number and looked at the photos of it on the internet, the part that arrived didn't fit. I subsequently purchased a gasket for my existing flush valve and that solved the problem. When I called to get return authorization for the flush valve that didn't fit, I was told that the company has a 7 day return policy, and I should attempt to sell it on Ebay. I can't imagine how I would sell this BRAND NEW replacement part on Ebay myself when American Standard probably has more customers demanding this part than I would ever hope to find on Ebay. So I mailed the part back to the company president's corporate office... Steven Delarge, American Standard Co., 1 Centennial Ave, Piscataway, NJ 08854. There was no return deadline specified in the packing list, but I was told that the 7 days was written somewhere in the fine print when I first placed my parts order. I advise you to buy KOHLER products from now on, I plan to do so.
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I recently installed an American standard faucet in my kitchen. I couldn't be more pleased with there product.
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Great company, great products, no regrets.
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Pretty displeased with American Standard products and customer facing representatives. I've done two full bathroom remodels with American Standard products. I would expect technical support to know what mixing valves to use. Boxes are missing pieces, etc. Customer service was just downright rude and unhelpful. I"m done with American Standard. I don't suggest American Standard anymore. They just don't stand behind their product.
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