Avis Car rental
Client Review on Avis Car rental
Feedback:
I rented a SUV from the Grandview, Mo location and prepaid the total with my credit card. I used my AARP discount and got a really good deal. Upon returning the vehicle Chris Beurman explained there was an additional charge of $28.69 and when asked what it was far he said he did not know. I repeatedly asked if he included the AARP discount which he responded yes. He continued to explain that he did not know why we were getting the extra charge but we can call customer service to find out. He was extremely rude and very unprofessional. The only reason I gave two stars is because of the great customer service I received once I called the 800 number. I spoke to Hermando and he was very apologetic and explained that he (Chris Beurman) did not apply the AARP discount, like I was trying to tell him, Hermando refunded the fee as well. If I didn’t have the great customer service from Hermando I do not think I would use Avis again, I will definitely not go back to the Grandview location though. I think Avis should spend sometime with Chris teaching him some customer service skills. If you rent from Avis I advise you to avoid this location.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
