Avis Car rental
Client Reviews on Avis Car rental
Feedback:
So far my rental experience has been amazing. Abdi was great to work with. He was kind and very knowledgeable. Our rental was exactly what we wanted. I had stopped 3 days prior to my rental as I had never rented with Avis before. Abdi took the time to explain everything and show me the different cars that were in the class that I had rented. I will return my rental tomorrow but dont expect any issues what so ever. The car was a dream to drive. (Buick Enclave).
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Best yet, very simple, upgraded car waiting.
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Easy and fast process, in and out, no problems with the car and amazing customer service. Will rent again for sure!
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My car smelled like smoke and the owner didn't even care to accommodate me or switch me to a different vehicle.
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Great customer service. No problems.
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Rented car for two days daily price was good then needed car for one more day call and was told it would be the same daily rate plus 10 dollars for extending it told them i would be returning on third day by 6pm said that was fine then when i went to pay they had charged me for a fourth day because i did not return by 12:30 i think they should be up front and have told me that i would be charged an extra day if not back by 12:30 this was my first and last time renting from Avis.
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June 14 rented from Enterprise today I just rented from Avis WAY overcharged for fuel. I drove 59 miles in a Festivia (27/35 mpg)and charged $15 for fuel. True figue should have been $5.52 in fuel. The Enterprise rental charged me over $30 for a half tank of gas used in a Hyundai Accent. I called them and fought to get my money back. Scamming more money from the.consumer
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I rented a SUV from the Grandview, Mo location and prepaid the total with my credit card. I used my AARP discount and got a really good deal. Upon returning the vehicle Chris Beurman explained there was an additional charge of $28.69 and when asked what it was far he said he did not know. I repeatedly asked if he included the AARP discount which he responded yes. He continued to explain that he did not know why we were getting the extra charge but we can call customer service to find out. He was extremely rude and very unprofessional. The only reason I gave two stars is because of the great customer service I received once I called the 800 number. I spoke to Hermando and he was very apologetic and explained that he (Chris Beurman) did not apply the AARP discount, like I was trying to tell him, Hermando refunded the fee as well. If I didn’t have the great customer service from Hermando I do not think I would use Avis again, I will definitely not go back to the Grandview location though. I think Avis should spend sometime with Chris teaching him some customer service skills. If you rent from Avis I advise you to avoid this location.
Feedback:
Worst experience I have ever experienced with a car rental company! First set back I was scheduled to pick up my rental at 10am but they didn't have any cars so I didn't get car until around 2pm. I returned to the branch on the scheduled return date & requested an extention on my rental I was told it would be roughly an additional $40 but once I returned the rental back to the branch I looked at my credit card online to find out I was charged almost $600 from the original $234 I agreed to pay. I was erroneously charged for insurance as well that I never agreed to include in my rental as I used my own personal insurance. To date I have went into the branch as well as called the 800 #s repeatedly with no resolution. CHRIS at the Grandview location needs a tutorial on doing his job more effectively as he is the sole reason I have had such a HORRIBLE experience & huge financial loss....I will NEVER rent nor recommend Avis to anyone!!!
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