Aydlett Insurance Agency
Client Reviews on Aydlett Insurance Agency
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Aydlett Insurance has been serving the Outer Banks for over 20 years. Friendly, helpful family business. I highly recommend them for your commercial, home, rental property and auto insurance needs!
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Great business,they handle all my insurance. I would trust them with my life.
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Miss Autumn @ Aydlett Insurance thinks bc she's been in the business so very long because she is older that she can talk however she wants and accuse people of being rude when she's the mean one. We sent in a request for Evidence of Insurance 2 days ago, followed up today. She told me she'd been working with someone last month and this and that and she goes on and on complaining and telling her stories which I really didn't care much for. I called to get the EOI that I requested from her two days ago which she said she never received so I sent her another request. She called back, again, telling her stories about how she'd never met the client and she doesn't do business like that. Well, honestly I don't really care, all I need and my purpose is to get the EOI so we can close the loan for the Customer. It's her business if she wants to call the customer or meet them or whatever then that's her choice. Then she talked over me, got loud on the phone and hung up. So who's rude now? Gosh, this is 2019, please get out of your shell and be more diverse. Maybe you live in a small town and you think this is how you can talk to people because you're older? Well, listen lady, you won't be getting any business talking to people like that. This is a new generation. No need to get loud or yell on the phone then hang up so you are the only person who gets the last words before rudely disconnect with the other person on the phone! If this is how you guys do business, no one will give you referrals. Especially not Lenders.
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Aydlett Insurance has been handling my car and homeowners insurance for around 10 years now. They make sure I get the best coverage for the money and take time to explain coverage details. Great local family owned business!
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Great service, very friendly and on top of their work! Bonus, family owned business!
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We hold a mortgage on a property we sold in Harbinger. The buyers are supposed to maintain insurance on the property, and we are named as the lien holder. They let coverage drop, and when my wife called Aydlett Insurance after getting the notice that coverage had been dropped, she was told by Autumn Melson that the coverage had been reinstated. However, she didn't tell us that it was again dropped (not sure why) shortly after that, and for about 8 months, there was NO coverage on the property we have an interest in, and we got no update from Aydlett Insurance. When we finally found out that coverage had again been dropped as we were looking for something else unrelated, we contacted Aydeltt Insurance again, and Autumn Melson told my wife that it was being reinstated, and we would be getting the declarations to prove it, "in a few days." After more than a week went by, my wife called her again to inquire. She was told it may be a little longer. Another TWO WEEKS went by and yesterday, she called again, only to get reamed out by Autumn Melson... apparently for bothering her with this, and Autumn Melson actually hung up on my wife!! I called right back, and spoke to Autumn, who then started in on me, and actually hung up on me too! Then I called right back, and got another person.... also a Melson... who took my information. I told him what I thought of Autumn Melson's approach to all of this, and how unprofessional she was. I also told him that if I didn't get the documentation before the close of business yesterday, my next call this morning was going to be to the State Insurance Commissioner! Funny... within a few minutes, the policy declarations that Autumn Melson said were not available, were in the email inbox!!! Aydeltt Insurance is without a doubt, the most unprofessional insurance agency... or for that matter... "professional office" that I have ever dealt with!! We handle a lot of properties, but I wouldn't go to them for insurance no matter what offer they might make. Stay away from them!! Bad, bad, experience!!! Unfortunately, I had to give them a single star just to be able to post this. They don't deserve one star!
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Initially, everyone was pleasant, including Autumn (boy was I in for a surprise) - understandable as they were getting my business. Trouble started when Michael quoted me a price of car insurance back in early 2011 - and I paid the full amount for 6 months of coverage then and there. HOWEVER - my insurance was CANCELLED a few weeks later after the insurance company realized they had misquoted me and I owed more on my policy (I had paid $300 something, and they had said I owed $100 more). I did not receive ONE phone call, email, or letter from the insurance company or Aydlette Insurance. In a small town, I would have hoped that my agent would call me and say "Hey - we misquoted you a price, so don't forget that you owe more or else your insurance will be cancelled." Not only did I not receive that, when I called their office to ask why I had heard nothing from them, I received nothing less than a screaming lecture from Autumn Melson. She treated me like I was a delinquent teenager and accused me of not paying my bills. She literally SCREAMED at me, upset because I was frustrated that I hadn't received any notification of a cancelled car insurance policy and blamed her company for not notifying me. I promptly took my business elsewhere and have recommended that all others do so too.
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