Client Review on Azpro
Feedback:
My collision repair center left a Toyota Tundra with them yesterday to re-do complete left side of vehicle after collision repairs. I thought they did the original decals. I called late today to ask status. I was told by my "service" adviser that she had no idea what she was supposed to do to the truck and they were several weeks out and would not be able to get to it anyway. She didn't seem too interested in helping me. It would have been nice to get a call back to tell me this. Very irritating. Poor customer service... Follow up; Yes I told the receptionist what needed to be done and I gave her my phone number. It wasn't hard to figure out. Insurance company was paying for replacement decals that had to be removed for repairs. Did it really have to go back to the place that did the original work? What if it was out of state? Never got a call back. When I called my "service" adviser at their facility she acted bewildered and actually annoyed that I was calling her. In my opinion this shows a business that may be overwhelmed and not able to handle more work. Additionally instead of using this input to correct poor customer service they wish to attempt to defend their actions. Really?
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