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Client Reviews on Brands Cycle & Fitness Center

    • 4.6
  • 55 Reviews

Most helpful positive review

0 people found the following review helpful

By Terry Chechakli Nov 18, 2018

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Most helpful critical review

0 people found the following review helpful

By Christian Waitzel Dec 18, 2018

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Went with the intention of buying a new road bike. Got great help from Scott 0. in finding the bike I wanted and adding the riding accessories I needed. Been going to Brands for my biking needs since the sixties when I was just a kid. Would never go anywhere else.

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Good shop with knowledgable and helpful staff.

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If you are not sure what kind of bike you want and want professional advice, you should come to brand cycle. They have huge selections of different brand and model to choose from, service dept and biking gear and the best thing you could test ride on the model you are interesting in purchasing. I live in queens but all local store near me are small and have limited brands of bike to choose from. They also gives 1 year warranty and service if you buy from brands cycle. That alone is worth the 40 mins drive.

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I bought a tailgate pad that had some quality issues. Regina quickly resolved the issue with the manufacturer and I got a new one really fast.

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Excellent customer service, Rob was very helpful and responsive to a pedal warranty issue. Will definitely order parts as needed from Brands!

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Best customer service I have had. I ordered a handlebar that was for sale and a day later they called me saying that the last unit had scratches and they offered to send me the newer model for the same price. The pieve showed up in my mail 2 days later , and i live in California. Cant thank them enough. Ended up buying a set of Enve wheels from them a couple of days later. Keep up the good work guys. ?

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Above and WAY beyond. I can’t thank Brands enough for an absolutely stellar costumer service experience. This is the first time I have felt compelled to write one of these reviews. I had been having trouble finding the correct length stem for my new bike build. OD2 (1-1/4 steerer) is not common. also, I ride a stem that is longer than the average cyclist. I had purchased something used and received the wrong part, so I decide to buy new but no bike shop in my area had what I needed and no one even offered to order it for me. So I searched online and an advertisement for Brands Cycles popped up with what I needed and discounted too! I pulled the trigger and 3 days later received another mislabeled part. Because the part was new it could only mean that this time it was the fault of the factory. When I called the following day I spoke with Denise who was very quick to send me a return label. When the package was returned, I received a refund within the hour of the return delivery and a phone call from Christian explaining that they did not have the part in stock and to make sure there was no delay they refunded me for my purchase immediately. We then agreed to reorder the part and call me for payment when it was available. 2 days later Christian called me and confirmed the correct part was now available. He even included 2 day shipping for my trouble. I live in AZ!! Thank you Brands Cycles for seriously stepping up the customer service game! I will be purchasing from them again.

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Shopping for bikes? You can't go wrong on Brands, the staff is very friendly and knowledgeable.

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Best service department!!

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I've always found them to be a top notch bike shop, just a little bit on the pricey side. Excellent customer service which may be worth the higher price.

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