Century21 Action, Inc.
Client Review on Century21 Action, Inc.
Feedback:
If I could give less than 1 star, I would. After booking a vacation home, I came to discover that the google map provided on Century 21’s website depicted the house 3/4 of a mile further north than it actually is. This made a difference for our family as we had booked that house based on it being walking distance from restaurants, shops, the pier etc and an extra 3/4 of a mile made that impossible for little 4 year old legs. When I called to point out the discrepancy, the person I spoke with said it was my fault for not double checking their map. Apparently one should always assume that a realty company cannot accurately use google maps. That aside, we were determined to enjoy our vacation anyway. Even that became challenging when we discovered on our first night that our house was infested with cockroaches. I’m talking 20 cockroaches scurrying away when you turn the kitchen light on in the middle of the night. I can handle most bugs, but roaches are a health hazard. They can carry diseases, they can trigger allergies, they can even travel home in your luggage! When I called to complain, Century 21 did not once apologize or act like I had any reason to be appalled. They simply said they would schedule an exterminator to come out as though it was something that happens every day. The exterminator did his job and sprayed, but I got to spend each and every morning sweeping up dozens of half dead cockroaches on the floor of the kitchen, the largest of which were over two inches in length. We truly enjoyed our beach time, but we could not get out of that house fast enough. I complained one last time upon check out and received the first apology from the lady behind the desk. Sadly it was too little too late. I will not ever rent from Century 21 Action again and would not recommend them to anyone else.
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