Client Review on CENTURY 21 The Knowles Team

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For a few weeks, I was working with an agent that was communicating with Teresa Knowles and her team. I live in Northern Virginia and they know they had someone coming from out of state. I was forced to switch my agent on the day of showing, HOWEVER, prior to that, Teresa Knowles never told my agent at the time that there was an offer on the table for the house that I was very interested in buying. After a full day's trip and $125 in diesel fuel, I was too late to put an offer in. Teresa should have told my agent at the time that there was an offer submitted as I would have drove down during the snowstorm of 8 inches we had on 2/20 to view the house instead of 2/21. I viewed the house and was already in love with it before I drove all the way down there for one showing, one house - a new construction in Reidsville. Teresa did not identify to my new agent until we arrived at the property around 4:30 pm on 2/21 that there was an offer on the house and we had until 10 am on 2/22 to submit an offer. My new agent had been in communication with "The Knowles Team" since around 12pm est 2/21, as I was already in route. On 2/21, after viewing the house, my agent put the packet together and it was sent over to me around 7 am. I woke up at 8 am, alarm set and all, even though I returned home on 2/22 at 3am, I was going to sign the offer and submit it. Not only would I have bought the house, I would have outbid the other buyer. No doubt in my mind. I have been house shopping for over 8 months and have yet to even have an agent draw up any offer documentation. I was buying. Knowles knew I was coming from out of state on 2/21, they never told either of my agents about the offer, why did they hide it? I have no clue. Because if I were Mckinney & Sons Builders, I would find a different agency to sell they beautiful homes they are building, because Teresa Knowles does not care about making them money obviously. Any agent or broker with common sense knows, if you have someone coming from out of state, pre approved, cash in the bank, they're a buyer. So by not keeping to her word of 10 am on 2/22, Teresa Knowles did not make Mckinney & Sons extra profit. I WOULD HAVE WITHOUT A DOUBT, outbid any buyer on that house. No doubt about it. She did not tell my agents about the offer, she did not hold her word about 10 am deadline on 2/22, or I would have signed the offer from my phone on my drive back. If you are listing a property, I would find an agency that has better ratings and is in your best interest - to get you the most possible money for your listing, Teresa Knowles is not it. You will lost profit, time as well as customers like me may lost $125 in fuel for a wasted drive. Buyers - if her word can't be kept as a listing agent and deadlines are not real deadlines, well, don't think that the Knowles team has your interest in their minds either. Steer Clear. 1 star is 1 star too many. Picture is time stamped of when I was at the property on 2/21/19.