Chesnee Communications
Client Review on Chesnee Communications
Feedback:
ok i am back here to write up my latest review of Chesnee Communications (now Skyline). when i first started writing a review a few weeks back (at least a month ago), i initially was happy with the service. however, shortly after posting it, my network went to pot! i mean really really bad, example: i'm paying for 75Mbps, and consistently maxed out at 34-40Mbps and lower. needless to say, i was very upset. So I changed my rating to just 1-star and a lengthy negative review. i then reported to the tech support at Chesnee of my issue, and initially they thought it was my home network. WRONG!! I'm a IT Manager with decades of experience in networks, and before i called them, i tested my network to be sure it wasn't. they didn't believe me, and had their tech come over more than once, only to be proven that it was outside my network. I also scheduled a bandwidth test that would run hourly for several days and sent them the report daily. It took all my reporting to prove it was either a bad network cable on the street or a saturated Node. Well, they finally found it was a saturated Node, moved some neighborhoods to another node, and BINGO! The network is now running at or around expected 75Mbps speed. If you have a similar issue with your bandwidth bouncing like a yo-yo, open a ticket to them, troubleshoot your personal netword (one way is to connect a PC directly to the modem with ethernet), run a internet speed test, if its bad, tell them and don't stop reporting your bandwidth stats.I want to thank Steve (technician) and Greg (Supervisor) for working with me to resolve the problem. Hopefully, we've all learned from this experience and be more proactive in the future.Now, if you would PLEASE install Fiber in our growing neighborhood !!!! You'll have really happy customers on Ezell Rd/Gardner Rd. I'll even set my review to 5-stars too !!!!
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