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Client Review on Cindy Ferrara State Farm Insurance

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Ive been a loyal policy holder with Stare Farm for over 51 years. My vehicle, house, flood insurance, and loans are all with this company and i have nothing but praise about this insurance company. In the past I've dealt with Mrs Cindy Ferrara's agency without out any negative incidents, however on June 2017 I opened a new COMPREHENSIVE Auto policy for a C300 Mercedes Benz with Mrs Ferraras's agency and everything changed for the worst.For starters, I could never get a call back from that agency in a timely manner when ever I needed to speak to Mrs ferrara. Secondly, that agency failed to send the appropriate documentation to State Farm and, consequently, I did not get ANY documentation confirming my COMPREHENSIVE coverage on my new policy from State Farm. My Mercedes was involved in a collision soon after I had initiated my policy with Mrs Ferrara's office, but I was informed by state farm that I did NOT have collision coverage on my policy, which left me financially responsible for the total loss of the vehicle: Ally Financial was still the lean holder..After multiple attempts at communicating with Mrs ferrara as to find out why the collision coverage was left out, I was given the run around for over a month and was finally told that there was nothing Mrs ferrara could do..mrs ferrara implied that it was my fault and not theirs.Now I'm left with a large debt to Ally Financial and the annoyance of the legal litigation about this matter.Please be ware of this agency's procedures.

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