Client Review on State Farm
Feedback:
Only getting one star because I can’t give zero. I have never had more issues with any company. After having my car insured with Clay Dangerfield for 5 years, my older sister was randomly added to my policy without my permission. This caused my premium to go through the roof, and without any notice AT ALL, an additional $100 was taken out of my bank account. The only reason I found out that my sister was added was because I contacted them to find out why the extra money was taken out. I cancelled my policy and was told that I would be reimbursed for the additional funds. It has been 18 days since I sent in my policy cancellation and when I contacted them today, I was told that the cancellation was not actually sent in when I was told that it was. They didn’t send in the cancellation until today. I am still waiting for the refund for the money that they took out of my account without my permission. I usually try to avoid leaving negative reviews, but at this point, the number of hoops I’m having to jump through to get my money back is ridiculous.
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