Colorado Department of Regulatory Agencies - Public Utilities Commission
Client Review on Colorado Department of Regulatory Agencies - Public Utilities Commission
Feedback:
I called about an issue where Xcel was screwing me on replacing a damaged meter since our meter is 1000 feet from our house (ag land). The PUC regulates them and I had called Xcel Gas at least ten times without satisfaction. I got a representative right away, no waiting, who gave me her email so I could send photos and documentation. Once she receives those she will end all the Xcel procrastination and prevarication and order them to take care of the problem. That's why regulation is a good thing: corporations are loathe to spend money and would rather screw the little guy; the government, if you are nice to the people you talk to and don't try to force them to do things they cannot do by law, will nearly all help as much as possible. When they are a regulatory agency they have the power to order the corporation to do what they are supposed to do and can fine them if they don't. They are still on our side. It's just that most people are too ill-informed on how to approach them and often too rude to get what they want. That's their bad, not the PUC's.
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