CPASiteSolutions, Inc
Client Reviews on CPASiteSolutions, Inc
Feedback:
Their sales department needs to lay off. I got onto a list of theirs recently and I've received multiple calls from Erica. At one point she hung up on my bookkeeping manager who has taken several messages from her. Spoke with her today 40 minutes after she spoke with my team member. She was antagonistic for the entire call and she denied speaking with him, insisting that she had only left voicemails for me (which would bypass my manager completely and come directly to me). Rather than talking about it, she insisted that it was my problem and that she would have no reason to lie, and was sorry that I "was having a bad day". Perhaps someone else left the message under her name and logged it as a voicemail, but how easy would it have been to say, "it looks like our records might be in error" and talk through the issue? There's no excuse for poor customer service like this, but worse is the lack of accountability. Would not work with a company like this regardless of their services if you know they're going to duck for cover immediately when there's an issue.
Feedback:
We've been a satisfied customer of CPA Site Solutions for several years. Recently, I was unable to open my website and called for tech support. Stephen was thorough and speedy in his solutions, and we were able to solve the compatibility problem with Firefox right away.
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Faced with a challenge I called in and talked with Stephen. He was personable, professional and really listened to my concern. He took the extra effort to find a solution for our firm and was a diligent guide for a quick implementation. Service like this is hard to find! Kudos!
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Stephen was great
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Michelle T. is great to work with! She always has creative ideas on how to improve the marketing of my firm's website.
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Everyone at CPA Site Solutions was extremely helpful (and patient). They answered all my questions and were very prompt in doing so. And the result was a professional website that was better than I could have imagined. Thank you very, very much!
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Changing the firm name over and then the website and email addresses was a bit daunting. Luckily. Stephen stayed with me in getting everything up and running which was not a simple task. Great professionalism and patience. Thank you.
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Stephen was great!
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I have been with CPA Site Solutions for 3 years now. I am so happy I went with them for my website and google marketing. The support staff is "fabulous" When I have an issue or a problem, (which is rare) they are very knowledgeable and get the job done within an hour on the very same day! I highly recommend CPA Site Solutions for all of your advertising and website needs.
Feedback:
The Company was excellent in helping us change our domain name and email addresses due to a firm name change. Stephen was quick to respond throughout the entire process. Highly recommend CPA Site Solutions!
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