Client Review on E. F. Barrett Agency Inc.

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DO NOT GO HERE! Purchased buisness insurance on a Friday from Tracey Kolano. Paid the premium & was told I'd get an email Saturday with my policy details. By Monday, with no email, me & my husband BOTH called & was told she was either busy or just stepped out & would call us back. No big deal, right? Tuesday, no return call so we both called again at various times & was given the same lines. Wednesday afternoon - still no call back. So we stopped in & was told she was off, no one else could help us & to come back tomorrow. We were not happy with this answer & asked why she hadn't returned our call in 3 days. They called her cell (after giving us some grief) & Tracey assured us we were covered, could start our home improvement job, & she'd send us that email within an hr. She also stated the print out she provided to us Friday (showing what our limits where) was proof of insurance to show a homeowner. Meanwhile who wants to show a homeowner the limits on your insurance policy? That's not professional or any of their buisness. + It didn't even list a policy number. At this point we were frustrated with the TERRIBLE customer service & decided to just cancel the policy & go elsewhere. We signed a cancellation form & were told Berkshire Hathaway would be refunding us. We went home & called Berkshire to find out THEY NEVER APPROVED THE POLICY. It was denied Saturday & EF Barrett was notified Monday morning! But EF NEVER notified us something was wrong, even after all the calls we placed! They lied about us having an active policy! What if we started the job & something terrible happened? We would've been screwed & not even no it until we tried to file a claim! We drove BACK to the agency, told them what we found out & demanded a refund. We were told they didn't have cash on hand & would issue a check. But we paid by CC so they could refund by CC & after reading these reviews & others from the BBB website we knew better. We weren't leaving without it. Sean Barrett kept trying to talk us into keeping a policy with them & REFUSING to refund us on the spot. So while I stayed inside arguing, my husband went outside to talk to a cop who was sitting across the street, for advice. The cop said he's heard LOTS of horror stories about them & said if they didn't refund us it would be a crime - theft of services. He called a fellow cop to come help us. My husband texted me to come outside & we waited for the other cop. The officer went inside & spoke with Sean Barrett who magically said he was just about to refund us our money. We walked back in with the cop & got our refund. Good thing because one way or another we were gonna be made whole again. I would NEVER refer my WORST ENEMY to this agency. Especially since doing my research after the fact & realized everyone's horror stories are ALL THE SAME. DO NOT GO HERE & IF YOU DO & IGNORE MY STORY & ALL THE OTHER BAD REVIEWS, YOU'VE BEEN WARNED!