Client Review on Embroidery
Feedback:
I called in November to order a warmup outfit for my daughter's birthday which was at the end of November. I had heard they were extremely slow so I made it a point to ask them how long the order would take. I was surprised when they "promised" within 2 weeks. I called two weeks later when I didn't hear anything and they said it needed another week. Called the next week....they said it needed another week. Birthday passed then they promised me on another 3 phone calls it would be ready as a Christmas gift. Called the week leading up to Christmas when I once again didn't hear anything. They promised up and down that it would be ready but still wasn't ready. Called again a few days before. Not ready. Called again the DAY BEFORE CHRISTMAS. Now they finally admitted it wouldn't be ready. Very disappointing! Now it's January 12th and I called 2 more times after Christmas because they STILL never called me or communicated anything. I even called and asked for the Manager to call me. Do you think she called? Nope. I will say they are calm and friendly over the phone but terrible customer service and they didn't even offer to do anything for me and seemed to care less when I cancelled my order. They keep blaming the rep but can't they take any responsibility? Offer a discount? Call me back at the very least to give me a heads up. I called SEVEN times and not once did they call me. I want to warn others that their "promises" mean nothing. Honestly, wish I never placed the order in the first place and can't believe they handle business this way.
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