embroidme-katy.com
Client Reviews on embroidme-katy.com
Feedback:
Zero customer service. Don't waste your time. The young gal was wonderful but when Kim walked in it all changed. She said the gal was too busy to finish helping me and chased her away. She was flat and rude and just wanted me out of there. I requested a formal quote so I wouldn't have to start over the next time and left. I requested confirmation of my file type before having to drive over because you have to go in to place the order and I'd already gone there twice. Never got a reply. They had all my contact information, I'd had a quote done while there and literally never attempted to contact me once. They contacted my coworker! Who had nothing to do with it and was very annoyed. At the very least they could have emailed me for my contact info rather than contacting my coworker. We were referred here and I let the referral know this wasn't a good place to refer to. If I'd ordered online or someplace else I'd have my items already. Very frustrating.Update: I did end up ordering local from a different company up the road with amazing results at a far better value. Don't waste your time here. They don't appreciate customers at all. Go somewhere that knows this is important to you and will get the job done.
Feedback:
We had our shirts embroidered by EmbroidMe. They came out fantastic & the job was completed before the estimated completion date. Staff was very friendly & helpful
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Mr. Art is very detailed and confident his work. Ms. Kim however, seems bothered or uninterested in quality offering customer service and annoyed when asked questions about the business such as possibilities and quotes. If customer service is not most important to you then I would recommend it solely on the quality of Mr. Art’s work!
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I have used Kim and her team on 2 separate occasions and both times my shirts/hats came out great! It is great whwn someone cares about your logo as much as the business owners do. Thank you Kim for all the patient work!
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Can't say enough about the owner!! She is amazing. I highly recommend
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I use EmbroidMe Katy for all of our promotional needs. They offer fair pricing and great service.
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Don't bother calling!Hung up on me... I asked why her charge to digitize a logo was $20 more than the company across the street she went on a rant about her experience and before I could say a word she hung up.Don't bother calling!
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I have been using EmbroidMe Katy for 7-years. They are knowledgeable and AMAZING. They are always able to help with the various projects I bring to them. In the last 7-years they have helped with embroidered baby gifts, backpacks, violin bags, laptop bags, work shirts for our plumbing company, writing pens to pass out to customers, shirts for our Disney vacation, shirts for an upcoming concert, a safety vest for my Rodeo committee, blankets, etc. The list really goes on and on! Kim and Art are simply amazing. I have never submitted something and not had it back in the time promised. Their sign clearly spells out the turn around and as long and I am proactive in getting them the order form and payment in the correct amount of time I always have my stuff before it is needed. If you want top notch embroidery then you have found your spot! Great Job EmbroidMe Katy!
Feedback:
Called to ask for some information about processing a large order of embroidered bags and the lady on the phone was very rude and even cut me off because "a customer just walked in through the door". She said she was going to call me back but never even asked me for my phone number before quickly hanging up the phone...
Feedback:
Kim and her team at EmbroidMe Katy did a fantastic job for our office shirts and embroidery work. They are very helpful and patient in the designing process and the products are high quality. We got so many compliments on our shirts every week. Highly recommended this team!
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