Enterprise Holdings, Inc
Client Review on Enterprise Holdings, Inc
Feedback:
Great customer service at picking up the vehicle and during the rental period. Didn’t give them 5 starts due to an unfair returning process or policy. The vehilcle’s returning date and time was on Saturday by Noon. Due to extremed heavy traffic (normal in Northern Virginia Area), I called to let them know I will be 30 min late. The employee talked to the assistant manager and their answer was that I will be charged 2 additional days because they will close at noon and the next working day was Monday. I told them that I will drop the key at their drop-off box but they didn’t accept my suggestion to avoid the extra charges. I’m pretty sure that they could check their security cameras to check the time I returned the vehicle. Anyway, after multiple attempts they told me about their parent location that is opened until 3:00 PM. Sure enogh, I returned the vehicle at 12:30 PM and I didn’t get the extra charges. It was a happy but painful ending.
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