Client Review on Exact Abacus
Feedback:
Fulfilmentcrowd are a terrible company to deal with and I recommend you look elsewhere for your fulfillment needs. The issues we've had with them are myriad, but to name just a few:1) Marketplace integrations we were promised were possible at sign-up have still not been implemented some 4 months after we were on-boarded, and no one can tell us why. If you want to sell via Amazon Seller Fulfilled Prime or an Opencart webstore, forget about it. It's not going to happen with Fulfilmentcrowd, despite what they advertise on their website or what their sales team will tell you when they're trying to sign you up.2) Your one and only source of contact is a so-called dedicated "fulfillment expert" who doesn't work on-site at the warehouse where your inventory is stored. You're on your own if he or she is away on annual leave as no-one else will pick up his or her workload. Our retail business essentially had to grind to a halt every time our fulfillment expert took time off, which they seemed to do quite regularly and without much notice.3) Stock gets lost or held up at alarmingly regular intervals. Fulfilmentcrowd will tell you that they aim to process all new deliveries within 8 hours, but we've had deliveries take up to two weeks to find their way onto our shelves, ready for shipping to customers. No one will email you if there is a problem by the way, it's up to you to constantly monitor and chase up any delays.We decided to outsource our fulfillment to simplify our business processes, but working with Fulfilmentcrowd has been nothing but a headache, has resulted in increased costs and lower turnover due to the limitations of their system. We will be bringing our fulfilment back in-house. Working with Fulfilmentcrowd has been nothing but a very expensive mistake.
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