Farmers Insurance - Christopher Thompson
Client Review on Farmers Insurance - Christopher Thompson
Feedback:
The office is quick to take my payments each month but as soon as it requires real work they become very unprofessional. They give excuses and blame everyone else for why they can't renew home policies. I got a notice from my mortgage company that my policy wasn't renewed and Chris said he would take care of it, 3 weeks later he calls to tell me the policy is expired and I'll have to pay over the phone to reinstate. Where was the follow up during that time! I finally assumed he would follow through on his word and take care of it. He only had excuses and when confronted, changed the topic and turned it personal to where he will never come to where I work. Completely unprofessional! I've been with farmers since my first car at 16, the company is great but they should ensure their agents hold the same company values.
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