Fayetteville Public Utilities
Client Reviews on Fayetteville Public Utilities
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My family and I moved to Fayetteville 2 months ago due to my dear husband's severe health issue and wanted to be near our son to spend important time with him. FPU has always been very kind and understanding and was willing to work quickly to turn on our power the same day of moving in. I have never ran across anyone rude or having an "not caring attitude". They took the time in explaining any questions or concerns I may have.
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Absolutely trash there terrible horrible customer service rude my power is out right now for no reason and I can't even call anyone about it how completely unprofessional
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Why am I always disappointed when I have to interact with the folks who work in the main building. They must all hate their jobs. All the tech guys that have come out to my house have been great and pleasant. FPU is in need of some major customer service training. It is so bad that I was actually scolded at the drive through for not having the tear off part of my bill and I was the only person there. I am also amazed at how high my bill is every month. I am a one person household and my water bill alone is triple what I paid in Nashville. And no I don't have any dripping anything. My electric bill is double for heating and cooling the same square footage and I am very careful when setting that thermostat. I can not speak to the gas bill as this is the first time I have used gas. I don't have cable but I do have internet. The cost is competitive. For the most part I am okay with the service. It does slow down during peak times. It used to go out when it rained, but not as much recently. It used to seem like it went out every night around 12:30 for about 20 minutes but not recently. I can only assume that it was maintenance.All in all, like most of the other reviewers, I am unhappy with FPU. The high cost and the unfriendly manner is disappointing. If their was a choice I would do business elsewhere. I find that I will use the night drop rather than deal with the attitudes when paying my bill.
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Well I hate this is my only choice very high priced and unfriendly
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Complete criminal Monopoly. I'm moving!!!
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P.o.s. Monopoly should have a mask on when I give them my money.
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Thieves and crooks
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Discussed with all aspects of Fayetteville Public Utilities!! Money hungry scam artists
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Not happy at all with this company wish we had other options. How does my utility bill double when nobody is home during this month and also what is a $98 fuel charge???? Equaling a $659.00 utility bill??
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The power is out yet again. They are very unreliable when it rains a little. I'm thinking about going propane and dumping these guys.
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