FedEx Corporation
Client Review on FedEx Corporation
Feedback:
Today I went to ship a small package and was told it was against regulation to use my own box. This came up only when I asked how much additional insurance was going to be. If I had said nothing it would have been shipped. The person who quoted this regulation was a female clerk and it seemed odd since I've shipped units like this for years and never experienced this. I told her I was taking my business elsewhere. She actually called the next closest store to try to block me from shipping the unit there; when I arrived I was told that she said the condition of the box was the reason she had try to stop the shipment and the clerk at Eden Prairie fedex examined the box and said it was fine. So the result of this overzealous employee was that she lied twice, once to me about this regulation and once to the Eden Prairie store about what she had told me. It seems in these reviews there have been other problems with phantom regulations that only this store seems to know. I recommend you demand to speak to a manager or call another store to verify anything that seems odd here. I'll be filing a formal complaint so fedex is aware of this behavior here.Edit: The manager did personally call me after hearing about the situation to help me understand some of the conflicting policies that can exist in such a complicated service industry. I do believe she was sincere in her efforts which should be noted here. From the discussion I see that this is a ambiguity that happens at the corporate level which is why my experience changed from location to location. I'll leave it at that and raise my rating three stars because of the personal attention I received with advice that will actually help in the future. The remaining star can't be checked because of the way the original clerk handled the situation.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
