FedEx Corporation
Client Reviews on FedEx Corporation
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Internet was down at the store. I was the only customer in the store and they didn't tell me as I was fumbling with the copier, wondering why my credit card wouldn't work. The manager only told me after I went to the desk. Poor customer service.
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Good service
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Called was put on hold for 8 minutes then hung up on. Called again customer service rep unhelpful. Very displeased with FedEx.
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The atmosphere at this store is strange. No one will acknowledge you when your standing right at the counter. An employee helping one other customer, two other employees walking around and I'm just standing there. Not even a "be right with you" I stood there for ten minutes without even a glance of acknowledgement from anyone until the employee was completed with the other customer. Really unfriendly and unwelcoming. Off to UPS I go.
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Until a few months, I would have given this place the lowest rating possible. New employees have made this place a very pleasant experience.
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This is my second visit to this store, and will be my last. Store is clean, we'll organized, but the employees are strangely un-FedEx like. They take a long time to acknowledge a customer at the counter, and even longer to serve them. The man who waited on me only had to make one copy (yep, just one copy). He made it, kept it with him, and disappeared without explanation for 5 plus minutes. When I asked another employee, she was far from conciliatory. Is there just a morale problem here? The last time I visited, I had a similar problem. Customers should not be made to feel like an inconvenience.
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Super friendly
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Bad service the customer service person was helpless talk to much just with 1 person no body assist me never back to the place!
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If you're looking for a FedEx location where the employees hate their jobs and hide in the back room, visit this one. We frequent this location for dropping off packages because it's closest to us, and often see long lines. Even dropping off a package already packaged and labeled can garner a glare from anyone behind the counter. I wouldn't expect to be a valued customer here. Drive the extra 10 minutes to the Eden Prairie location.
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Today I went to ship a small package and was told it was against regulation to use my own box. This came up only when I asked how much additional insurance was going to be. If I had said nothing it would have been shipped. The person who quoted this regulation was a female clerk and it seemed odd since I've shipped units like this for years and never experienced this. I told her I was taking my business elsewhere. She actually called the next closest store to try to block me from shipping the unit there; when I arrived I was told that she said the condition of the box was the reason she had try to stop the shipment and the clerk at Eden Prairie fedex examined the box and said it was fine. So the result of this overzealous employee was that she lied twice, once to me about this regulation and once to the Eden Prairie store about what she had told me. It seems in these reviews there have been other problems with phantom regulations that only this store seems to know. I recommend you demand to speak to a manager or call another store to verify anything that seems odd here. I'll be filing a formal complaint so fedex is aware of this behavior here.Edit: The manager did personally call me after hearing about the situation to help me understand some of the conflicting policies that can exist in such a complicated service industry. I do believe she was sincere in her efforts which should be noted here. From the discussion I see that this is a ambiguity that happens at the corporate level which is why my experience changed from location to location. I'll leave it at that and raise my rating three stars because of the personal attention I received with advice that will actually help in the future. The remaining star can't be checked because of the way the original clerk handled the situation.
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