Scott Field Insurance Agency
Client Review on Scott Field Insurance Agency
Feedback:
The insurance rate is low which is great. This review is for a mistreatment of a first time customer. The insurance wrote a policy for my fiancé and I witnessed the unprofessional treatment of him for days and seeing this frustration transpire prompted me to write a review. After he paid the agreed on policy in full things went a bit downhill. 10 days later when the written policy arrived in the mail it didn’t include the agreed on coverage for the both vehicles which was a small mistake and could have been corrected without much effort if the agents took the time to communicate any price changes (if any) that the correction would entail (correction on Filed Insurance part). Unfortunately, calls were not returned promptly and days went by without resolution to the issue while my fiancé ended up owning more money on the policy instead of getting a credit. Insurance should not be this frustrating. The staff answering the calls makes an effort to be kind but communication gets lost for some reason. To top things off my fiancé did receive a call back from Phil just to rudely inform him that it would be best to null the policy all together based on the fact that my fiancé is being unreasonable and not letting Field Insurance perform its job (I was so shocked when I heard the words from Phil). Working in a corporate environment teaches people to be detail oriented and customer satisfaction oriented. All he wanted is a corrected policy and someone to call him back with any changes that effect his valet! You don’t treat a new customer this way who just wants a correct policy so an apology for upsetting a customer is way overdue!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
